[HN] Sixth Gear Studios Tuyển Dụng Customer Support Agents_Part time (French & English) 2017 (Hạn cuối: 31/07)


Sixth Gear Studios là một công ty công nghệ phần mềm tại Mỹ với hơn 8 năm kinh nghiệm ở Thung lũng Silicon. Chúng tôi cung cấp các dịch vụ lập trình đáng tin cậy và có ảnh hưởng lớn cho các công ty trên toàn thế giới. Chúng tôi có khả năng nhanh chóng thu nhập mới và thực hiện nhiều loại hệ thống lập trình. Mục tiêu của chúng tôi là đáp ứng khách hàng của chúng tôi bằng cách cung cấp dịch vụ hiệu quả và chuyên nghiệp. Chúng tôi tập trung vào việc tạo lập một bầu không khí vui vẻ và thoải mái cho nhân viên để đạt được mục tiêu hoạt động.

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Sixth Gear Studios (SGS) is an American owned and operated business process outsourcing company located in Hanoi, Vietnam. We provide industry leading image moderation, social media management, IT consulting, application development, game development, and outsourcing services.

We’re seeking Customer Support Agents (CS Agents – Part time) who will be responsible for responding to emails and customer queries from around the world. Successful candidates will join our team to assist in answering questions, troubleshooting, replicating customer experiences, and escalating queries when required. Agents should be capable of providing answers to both simple and complicated questions in a timely manner. The position demands an excellent standard of customer service, excellent English writing skills, and a high level of customer satisfaction.

Expectations:

  • Resolve customer questions via email.
  • All communication is in English, or French AND English and requires a high level of professionalism.
  • Answer questions about company products.
  • Suggest solutions to customer questions.
  • Utilize computer technology to handle high volumes of customer emails.
  • Work with customer service manager to ensure proper customer service is being delivered.
  • Resolve and modify customer questions.
  • Work with team members to keep up to date with all policy changes.

Qualifications:

  • Excellent reading and writing skills (in English, or French and English).
  • Good computer skills (familiar with MS Office & Google applications).
  • Majors in Languages, Business, and Social Studies.
  • Experience in customer service.
  • Excellent interpersonal skills.
  • Attention to details and desire to learn
  • High sense of responsibility and enthusiasm.
  • Ability to work independently and in a team.
  • Flexible, adaptable to new changes.
  • Quality Assurance experience is highly desirable.
  • Experience using mobile applications (iOS and Android) is highly preferable.

Work time:

  • Operating hours: Monday through Sunday from 8am – 9:00pm. Weekends (Saturday and Sunday) work is required. No more than 8 hour shift per day – no more than 40 hours per week.
  • Agents will need to be available to work 7 days of a week.  Will be required to work all Vietnamese Holidays. High preference to those who are available on weekends.

Benefits:

  • SGS provides excellent competitive benefits, excellent working environment, and on the job training to all employees.

All interested candidates are welcome to apply. Please send your cover letter and resume (in English) expressing your interest to us at jobs@gearinc.com CC hanoicareer@gmail.com . 

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